Emergency Department

We are a Level II Trauma Center staffed 24-hours a day by skilled doctors, nurses and support staff. There are approximately 55,000 visits to our Emergency Department each year. We treat patients of all ages and with the most acute medical conditions. While here, you will receive exceptional care. Our promise is to keep you, the patient, first.

  • When seconds count, we provide exceptional cardiac care including EKG transmission direct from the ambulance.
  • Our state-of-the –art Cardiac Catheterization Laboratory ensures prompt care for patients with acute heart symptoms.
  • Winner of the 2015 American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Achievement Award for the highest standards of care for stroke patients.
  • We offer 24-hour Diagnostic Imaging with the latest state-of-the-art equipment. Dedicated bedside technology enables convenient early diagnosis.
  • We offer 24-hour Behavioral Health crisis management and triage services for adolescents and adults. We feature the area’s only specialized inpatient units for the Behavioral Health treatment of adolescents.
  • Medical helicopter transport is available for acute patients in partnership with Yale New Haven Hospital’s SkyHealth helicopter and Hartford Hospital’s LIFE STAR helicopter.
ambulance

What Happens When I arrive?

When you arrive, you will be greeted by a security officer or a nurse who will ask you to sign-in. Based on your complaint, vital signs and the current status of other patients in the ED, you may be asked to sit in the waiting room until an appropriate area becomes available.

WILL I BE CHARGED?

Yes. Once you have registered with a nurse and your vital signs have been taken, you or your insurance carrier will be charged, regardless of whether you stay to be seen by a physician or not.

Can I have family AND Visitors?

We support the need for patients to have their family with them. To ensure the comfort, safety and privacy of all ED patients, we ask that visitors inside the treatment area be limited to two people. Please ask the security officer located in the waiting room if you want to obtain a visitor’s pass.

WHAT HAPPENS WHEN I’M BROUGHT TO A ROOM?

You will be asked to put on a gown. An IV may be inserted and blood may be drawn. You will typically wait around one hour to be seen by a physician or a physician assistant. Sometimes this time can be longer if the department is very busy.

Vising the ED with Children

We recognize that bringing a child for emergency treatment can be difficult. Many of the ED staff members are parents too. Based on your child’s age, there are different approaches and distractions we can provide. For example, we have videotapes, toys, crayons and books. Please do not hesitate to ask. We are here to help our littlest patients in any way we are able.

Admission to the Hospital

Please be assured that while in our department, you will receive exceptional treatment and care. If the decision is made that you require admission to the hospital, our staff will arrange for a bed.

Discharge

The ED physician will review your care and diagnosis. You will get discharge instructions called “Aftercare Instructions.” The nurse or doctor will carefully explain your instructions, your medical prescriptions and will answer any questions about your care

SOME HELPFUL HOSPITAL RESOURCES

  • Wheelchair accessible public restrooms are located at the first right past the waiting room.
  • Televisions are located in the waiting room and sever-al of the ED treatment rooms.
  • Snack machines are located in the alcove entrance of the waiting room. The cafeteria is located on the first floor.
  • The coffee bar is located in the main lobby. If you are waiting to be seen, please ask the triage nurse if you can eat or drink before the doctor sees you.