Don't put your health on hold.

COVID-19 vaccines, testing, visitation guidelines and information.

We know you might be putting off going to the doctor or the hospital right now. Please remember, your health, even your life, can depend on getting care when you need it. Don’t miss another appointment, test or screening. And go the doctor, emergency department or hospital if you don’t feel well. We’re ready for you. We want you to come. And it’s safe to do so.

Here are some of the safety measures we’ve taken at Waterbury Hospital and all our outpatient facilities:

Patient safety is our number one priority and we want you all to feel safe and confident during your visit. As our patient, you can expect that if you visit in person:

  • Your temperature will be checked at the front door.
  • Our offices are thoroughly sanitized and cleaned.
  • Our staff and patients will be wearing masks.
  • Social distancing is strictly enforced in all waiting rooms.

It’s important for you to know that we will also be actively monitoring temperatures and screening for all of our colleagues.


If you are scheduled for surgery or procedure at Waterbury Hospital please know that we have put additional measures in place to help keep you and our colleagues safe:

  • COVID-19 Testing of patients 48 to 72 hours prior to surgery or procedure
  • Testing of our colleagues for COVID-19
  • We’ve implemented COVID-19 clean zones
  • Separate entrance and procedures for outpatient surgery
  • Visitor restrictions remain in place
  • Hand hygiene and personal protective equipment protocols are strictly enforced

Don’t delay emergency care. Please come to the Emergency Department or call 911. Here are some additional precautions we’ve taken to keep you safe:

  • All patients are screened for COVID-19 symptoms
  • All patients and staff are required to wear a mask at all times
  • All staff is screened daily for symptoms
  • Exam rooms are thoroughly cleaned and disinfected according to all state and federal guidelines
  • Visitation is limited in order to protect patients and staff

Waterbury HEALTH is leading the way in the use of technology to provide safe specialty healthcare to our patients. Waterbury HEALTH affiliate Alliance Medical Group offers an innovative and convenient way to visit your physician using your tablet or mobile phone.

This service, offered through a platform called, gives you a convenient way to visit your physician without leaving your home. The provider and can communicate on a computer or mobile phone.  The call is completed through video and audio and the platform is very easy to use for both patient and provider.

Please call us on the phone to set up a telehealth visit.

Please note that we require a provider’s order for testing.

Drive up testing at the following sites:

Watertown, 777 Echo Lake Road- 860-945-6880
Southbury, 690 Main Street South- 203-267-7522

Please call to schedule an appointments. The phlebotomist will collect the specimen at the patient’s vehicle in the parking lot. 

Outpatient Testing (1st floor), Waterbury Hospital, 64 Robbins Street

All safety precautions are in effect. Patients are required to wear appropriate masks, social distancing and screen negative for symptoms.

All patients will need to bring:

  • Your driver’s license or ID
  • Your insurance information
  • A physician or provider’s order for the test

Please note that:

Results will be available via the Waterbury Hospital Patient Portal.

An invitation to sign up for the Portal will be provided at time of visit.

If your results are positive you will also receive a phone call from your provider. 

Testing results are usually available within 48 hours.

Follow guidelines from the CDC to help prevent the spread of COVID-19 and general information:

If your COVID-19 symptoms worsen, please come to the Waterbury Hospital Emergency Department.

(Effective Dec. 1, 2021)

At Waterbury HEALTH we value the healing quality of patient visitation. Our policy allows for visitation with limitations to keep patients, visitors and our colleagues safe while providing a healing environment.

The following visitor guidelines apply at Waterbury Hospital:

  • One visitor per patient for hospital patients (Medical/Surgical floors/ICU)
  • One visitor per patient in Outpatient Surgery/Outpatient procedures

One visitor is allowed in the following units:

  • Behavioral Health Unit
  • One birthing support person per patient in Family Birthing Center

No visitors allowed:

  • In the Emergency Department* 
  • (Exemptions made to include: parent/guardian accompanying a minor child and support persons for patients with disability-related needs)
  • For COVID-19-positive or PUI patients
  • Under the age of 16


Visitors must be free of COVID-19 symptoms such as, but not limited to fever, cough, vomiting, diarrhea, or shortness of breath.  Temperature will be taken at entry and any person whose temperature is greater than 100.4oF will not be allowed entry.  

All visitors must screen negative for COVID-19 (by answering a questionnaire and having a temperature check)

All visitors must wear appropriate facemasks at all times, (masks are provided to those who do not have one)

All visitors must maintain physical distancing. 


This guidance may be amended based on the level of COVID transmission in the community.

Thank you for your cooperation!

*NOTE: Per Connecticut’s Department of Public Health rule dated June 15, 2019 (Sections 19-13-D3 (Short-term hospitals, general and special), visitors are allowed for patients who need assistance due to the specifics of their disability and may have one designated support person with them to support their disability-related needs. If hospitalized for more than one day, two support people may be permitted, provided only one support person be present at a time. Any such support person must be asymptomatic for, or not have previously been confirmed positive for, COVID-19. For more information, please visit the State’s website to view the full order.

Find the phone number your favorite Alliance Medical Group physician here

Find the number of Cardiology Associates physicians by calling (203) 573-1435 or visiting their website here.

Need Behavioral Health and Addictions Services support contacts can be found on our website.

For more coronavirus information click here.

Hear from our doctors about measures we’ve taken to keep you healthy and safe: