Don't put your health on hold.
See how Waterbury HEALTH is making sure it’s safe to take care of yourself.
We know you might be putting off going to the doctor or the hospital right now. Please remember, your health, even your life, can depend on getting care when you need it. Don’t miss another appointment, test or screening. And go the doctor, emergency department or hospital if you don’t feel well. We’re ready for you. We want you to come. And it’s safe to do so.
Here are some of the safety measures we’ve taken at Waterbury Hospital and all our outpatient facilities:
Patient safety is our number one priority and we want you all to feel safe and confident during your visit. As our patient, you can expect that if you visit in person:
- Your temperature will be checked at the front door.
- Our offices are thoroughly sanitized and cleaned.
- Our staff and patients will be wearing masks.
- Social distancing is strictly enforced in all waiting rooms.
It’s important for you to know that we will also be actively monitoring temperatures and screening for all of our colleagues.
If you are scheduled for surgery or procedure at Waterbury Hospital please know that we have put additional measures in place to help keep you and our colleagues safe:
- COVID-19 Testing of patients 48 to 72 hours prior to surgery or procedure
- Testing of our colleagues for COVID-19
- We’ve implemented COVID-19 clean zones
- Separate entrance and procedures for outpatient surgery
- Visitor restrictions remain in place
- Hand hygiene and personal protective equipment protocols are strictly enforced
Don’t delay emergency care. Please come to the Emergency Department or call 911. Here are some additional precautions we’ve taken to keep you safe:
- All patients are screened for COVID-19 symptoms
- All patients and staff are required to wear a mask at all times
- All staff is screened daily for symptoms
- Exam rooms are thoroughly cleaned and disinfected according to all state and federal guidelines
- Visitation is limited in order to protect patients and staff
Waterbury HEALTH is leading the way in the use of technology to provide safe specialty healthcare to our patients. Waterbury HEALTH affiliate Alliance Medical Group offers an innovative and convenient way to visit your physician using your tablet or mobile phone.
This service, offered through a platform called doxy.me, gives you a convenient way to visit your physician without leaving your home. The provider and can communicate on a computer or mobile phone. The call is completed through video and audio and the platform is very easy to use for both patient and provider.
Please call us on the phone to set up a telehealth visit.
Coronavirus Sampling Station Directives for Patients and Providers
Location: 68 Robbins Street (Emergency Department entrance)
Hours: Monday – Saturday, 7 am to 1 pm
If you need to be tested for Coronavirus please note that we no longer require a medical provider’s testing order:
Please come to our drive through Coronavirus Sampling Station – 68 Robbins Street (Emergency Department Driveway)
Please bring with you:
- Your driver’s license or ID
- Your insurance information
A medical provider’s order for the test (This is not required to get tested, however)
Please note that:
Test results can take up to 4 days to be completed.
Results will be available via the Waterbury Hospital Patient Portal 5-7 days after your testing date.
An invitation to sign up for the Portal will be provided at time of visit.
While waiting for your results, please self-quarantine. See back page for quarantine instructions.
Negative results will be available on the Patient Portal.
Positive results will be called to you by a Waterbury Hospital provider, and available on the Patient Portal also.
For help or information on using the Patient Portal, please call
If your symptoms worsen, please come to the Emergency Department.
Please note that:
Testing results are available on the Waterbury Hospital Patient Portal. https://www.waterburyhospital.org/patient-portal-login/
If your results are positive you will also receive a phone call from us.
Testing results are usually available within 48 hours.
While waiting for test results, please self-quarantine.
Follow these self-quarantine Instructions from the CDC.
If your symptoms get worse please come to the Emergency Department.
For General information on Coronavirus please call 211
For medical providers:
Please fax your order to: 203-575-5251.
Please be sure to include the following information:
- Provider Name
- NPI number
- Phone #
- Patient name and date of birth
- Diagnosis code
Please instruct the patient to report to the Waterbury Hospital drive through Sampling Station located at 68 Robbins Street (Emergency Department entrance).
Results will be forwarded back to your office as soon as received. These results may take up to 3-5 days.
The health and safety of our patients, staff and visitors is our top priority and we value the healing quality of patient visitation. With the case counts climbing in Greater Waterbury, and out of an abundance of caution, we are limiting visitor access to Waterbury Hospital for inpatient and outpatient care to:
- One visitor per patient, per day for hospital patients (all Medical/Surgical, ICU)
- One support person in Family Birthing Center
No visitors are allowed:
- In the Emergency Department (except parents accompanying a minor or support persons for patients who require assistance*)
- Behavioral Health Unit
- Outpatient Surgery/Outpatient procedures (exemptions are made for patients who require assistance)
- No visitors Under the age of 16
- No visitors for COVID-19-positive or PUI patients
All visitors must screen negative for COVID-19 (by answering a questionnaire and having a temperature check)
All visitors must wear appropriate facemasks at all times, (masks are provided to those who do not have one)
All visitors must maintain physical distancing.
Visiting Hours are: 11 am to 8 pm.
*Visitor exceptions will be allowed at the discretion of Clinical Management (i.e. nurse manager), which can include patients who are on comfort measures/end-of-life care.
Thank you for your cooperation!
NOTE: Per Connecticut’s Department of Public Health rule dated June 15, 2019 (Sections 19-13-D3 (Short-term hospitals, general and special), visitors are allowed for patients who need assistance due to the specifics of their disability and may have one designated support person with them to support their disability-related needs. If hospitalized for more than one day, two support people may be permitted, provided only one support person be present at a time. Any such support person must be asymptomatic for, or not have previously been confirmed positive for, COVID-19. For more information, please visit the State’s website to view the full order.
For more coronavirus information click here.